Manuals

To edit your (Web)App, you need to be logged in. Under the menu item ‘Sitemap’, you can modify pages within the (Web)App. To edit your (Web)App, you use various modules that you can add and customize to your liking. You can choose from over 20 different modules, which you can drag to the desired location in the (Web)App phone preview. Read more.

To edit the text in the (Web)App, you use the text module. Simply drag the text module to the phone preview, and a settings page will appear where you can enter the desired text. As you type, the text will appear immediately in the live preview, allowing you to instantly see how your content looks on the screen. Read more.

Through the Feedback Tool dashboard, you can easily gain insight into your guests’ experiences. First, set up the tool in the phone preview with the correct settings and recipients.

The Feedback Tool is designed to make collecting valuable guest feedback as simple and accessible as possible. Guests can share their opinions using star ratings, smileys, or open text fields—a user-friendly way to gather both quantitative and qualitative feedback. These insights help you make targeted improvements to your service. Read more.

If a lock is offline, you should first determine the cause. These are the most common reasons:

• The batteries are depleted
   
• The lock has no connection to the gateway (each lock communicates via a gateway: a small device that is connected to the internet)
   
• The gateway has no internet connection
   

Read more

This depends on the integration. Most integrations send the smart link to the guest immediately after check-in in the PMS. For some integrations, we retrieve the reservations earlier. With these integrations, you can configure how long before check-in the smart link is sent to the guest. If the guest’s email address changes after check-in, we will send another email to the guest.