Flow Builder

Click the orange ‘New’ button to add a new action to the Flow Builder. Navigate through the four tabs to complete your action settings:

Settings

• Status: Manually enable or disable the action here by selecting ‘Disabled’.

• Recurrency: Use the ‘Non-recurring’ setting to prevent a message from being sent to the same guest multiple times (for example, to ensure a guest doesn't receive the same upsell twice).

  Note: This feature currently only applies to WhatsApp and SMS, not to email.

• Name: Give the action a clear, recognizable name so you can identify it instantly in your overview.
• Priority: Determine the delivery order of your messages. If you want to send multiple messages at the exact same time, use a scale of 1 to 10 to indicate which message takes precedence.
• Description (optional): Add a brief explanation of the action's purpose. This serves as a helpful reminder within the Flow Builder, ensuring you and your colleagues know exactly what the job entails.

In this tab, you determine the exact moment the message should be sent.

• Immediately: The message is sent as soon as the reservation enters our system (depending on the synchronization with your PMS).
• Pre-check-in: Send the message before the scheduled arrival time.
• Post-check-in: Send the message a specific number of hours or days after the check-in time.
• Mid-stay: Schedule a moment during the stay (configurable based on a percentage of the total stay duration).
• Pre-check-out: Send the message before the departure time.
• Post-check-out: Send the message after the check-out time.
• Day & Time: Choose a fixed moment during the week (for example, every Monday at 12:00 PM).
• Planned: Choose a specific fixed date (ideal for holidays or special events).
• Trigger-based: The message is sent based on specific conditions that you configure under the ‘Filters & Triggers’ tab.

Note: The options visible to you depend on whether ‘Trigger-based’ was selected in the previous tab. If you enable a trigger without setting the timing to 'Trigger-based', the message will be sent twice. By setting the timing to 'Trigger-based', the message is correctly executed only once when the trigger is activated. With the 'Check-in/start' option, the message is only sent at the actual moment of check-in or start.

Filters

• Exclude registered guests: Enable this option to prevent messages from being sent to guests who have already registered or have already clicked a smartlink.
• Ignore system guest: Use this to exclude manually created users (e.g., manual 'staff keys'). Messages will never be sent to this group.
• Catching up: When activated, messages are sent retroactively. This is ideal for last-minute bookings, ensuring they still receive the necessary information.
• Require digital key (iLOQ only): When enabled, the message is only sent to users with a digital key (and not to guests who only have a PIN code).
• Minimum stay duration: Specify the minimum stay required to receive this message. For example, if set to 5 days and a guest only stays for 2 days, the message will not be sent.
• iLOQ Zones: Manage specific zones for iLOQ integrations. You have two options:
  
  - Included zones: The zones you want to include in the action.
  - Excluded zones: The zones you want to explicitly exclude.

Select the desired action type: Registration, Reminder, or Custom. When you choose ‘Custom,’ a new tab will appear where you can select your own template (provided it has been pre-created in the menu).

Channel: Next, select the desired sending channel: Email, SMS, or WhatsApp.

Note: Additional costs apply for the use of SMS and WhatsApp. Please contact us for more information regarding our rates.