Messaging
The timeline (flow builder)
Communicate at the right time with our smart timeline
With our timeline feature, you automatically send the right messages at exactly the right time. From a registration email to a friendly reminder or a targeted upsell: everything is clearly organized through one central timeline.
One timeline, all communication
The timeline shows you at a glance which messages are sent before, during, and after their stay. This way, you can effortlessly guide guests through every stage of their journey without forgetting anything.
Choose the right channel for each message
Each message can be sent via the channel that best suits your guest:
- Email for detailed information
- WhatsApp for quick and personal communication
- SMS for short, urgent messages
You can choose which channel is used for each message, or combine multiple channels for maximum impact.
Fully automated and personalized
Set up messages once and let the timeline do the rest. Think of:
- A registration email after booking
- A reminder just before arrival
- A upsell message during the stay
- A thank you or review request after departure
Everything is automatically sent based on the stay, while the communication remains personal.
More overview, better experience
Thanks to the timeline, you work more efficiently, avoid manual work, and offer your guests a consistent and professional communication experience.
Start communicating smartly with the timeline today.
Organize messages yourself with templates
You can use various communication channels to access your timeline, such as WhatsApp, email, and SMS. You can customize these channels using templates within our system.
More information about using templates can be found on the following pages:
- Messaging for Hotek customers
- Messaging for Salto customers
Important: Sending SMS and WhatsApp messages incurs additional costs. Feel free to contact us to discuss these costs.
