RoomRaccoon

1. The guest is checked in in RoomRaccoon.
2. Within one minute, the guest receives an e-mail containing a smartlink.
3. Opening the smartlink launches a browser showing every door the guest has access to. Doors are opened using on-screen sliders — no app installation required.

4. The guest can forward the e-mail to travelling companions to give them access to the same room.
    

   If the property is equipped with connected digital locks, the doors can be used immediately as soon as the guest receives the link.

RoomRaccoon offers an online check-in feature that lets guests complete their personal details in advance. Please note:

• Completing the online check-in does not mean the guest is officially checked in.
• No digital key is issued at this stage.
• In RoomRaccoon you can set guests who have completed the online check-in to be checked in automatically at a chosen time. Digital keys are sent the moment that automatic check-in takes place.

The "Expected" guest list in GuestCompass is always empty, and the import moment cannot be configured. This is by design: GuestCompass only receives guest data from RoomRaccoon at the moment of check-in — which is also when the smartlink is sent.

Once a guest is checked in, GuestCompass keeps access in sync with RoomRaccoon automatically:

• Room change — if the room is changed in RoomRaccoon, access is updated in GuestCompass within one minute.
• New e-mail address — if the guest's e-mail address is changed after check-in, a new e-mail with a smartlink is sent automatically.
• Length of stay — if the stay is shortened or extended, room access is adjusted accordingly within one minute.
• Check-out — access is revoked immediately at check-out.

Important: multiple rooms in one reservation

RoomRaccoon allows more than one room per reservation. To make sure every guest receives their own digital key:

1. Enter a separate e-mail address per room. (Alternatively, you may reuse the same e-mail address across rooms, but only if the guest name differs per room.)
2. Always complete both the name and e-mail address for the guest in each room.
3. Digital keys are only sent to the guests — never to the booker's e-mail address.

• The e-mail sent to guests is fully styled to match your hotel's branding.
• It can address the guest by name and show the room number they have access to.

1. Send an e-mail to RoomRaccoon (CC support@guestcompass.nl) stating that you would like to integrate with GuestCompass / Hotek.
2. GuestCompass prepares the required credentials and sends them to RoomRaccoon.
3. RoomRaccoon then provides your hotel's Room IDs to GuestCompass to complete the connection.